Delivery & Returns

Purchase Confirmation
Once your order has been placed, you will receive a confirmation email containing your order details and the estimated production time. Please review your order carefully. If you notice any errors or need to make changes, please contact us at support@minimallatex.com as soon as possible.

Order modifications or cancellations are only possible before production begins. Once production has started, or the order has been shipped, changes and cancellations are no longer possible.

Handmade Production
Every latex garment is individually handmade after your order is placed. Except for molded gloves and molded five-toe socks, we do not keep finished garments in stock. Each garment is made specifically for the customer to ensure the highest level of craftsmanship and quality.

Production Time

  • Standard Size Garments: Approximately 1–2 weeks.
  • Custom Size Garments: Approximately 3–4 weeks, as a custom pattern must first be created according to your measurements before production begins.

Please note that production time does not include shipping time.

Worldwide Shipping

  • DHL Express / FedEx Express: Estimated delivery within 5–7 business days after dispatch, depending on customs clearance and local courier services.
  • Regular Postal Service: Estimated delivery within 7–15 business days after dispatch, depending on your country's postal service and customs processing.

Customs Duties & Taxes
Product prices and shipping fees do not include import duties, customs fees, VAT, GST, sales tax, or any other taxes that may be charged by your country or region.

Any applicable customs duties, import taxes, brokerage fees, or local taxes are the sole responsibility of the customer. Please check your local customs regulations before placing your order.

If a shipment is refused because customs duties or taxes are not paid, any shipping charges, return shipping costs, customs fees, or other related expenses incurred will be deducted from any eligible refund.

Discreet Packaging
Your privacy is important to us. All orders are shipped in plain, discreet packaging with no indication that the contents are latex products. Packages may require a signature upon delivery, depending on the shipping carrier.

Shipping Delays
Delivery times are estimates only. Delays caused by customs inspections, severe weather, transportation disruptions, public holidays, or other circumstances beyond our reasonable control are not considered our responsibility. However, we will always do our best to assist you in resolving any shipping-related issues.

Returns & Refunds

Due to the handmade and made-to-order nature of our products, all garments are individually produced after an order is placed.

Except for molded gloves and molded five-toe socks, all products we offer are considered made-to-order products, including both Standard Size and Custom Size garments.

Because each garment is produced specifically for the customer, we cannot accept returns, exchanges, or refunds due to:

  • Change of mind
  • Personal preference
  • Incorrect size selected by the customer
  • Incorrect measurements provided by the customer
  • Differences in personal fit expectations

Standard Size Garments
Returns, exchanges, or refunds are only accepted if the garment has a confirmed manufacturing defect or quality issue.

Custom Size Garments
Returns, exchanges, or refunds are only accepted if:

  • The garment has a confirmed manufacturing defect or quality issue; or
  • The garment was produced incorrectly due to an error in our manufacturing process.

We are not responsible for incorrect measurements supplied by customers. Please carefully review all measurements before submitting your order.

Inspection Upon Delivery
Please inspect your order within 7 days of delivery.

If you discover any manufacturing defect, damage, missing item, or quality issue, please contact us within this period and provide clear photos or videos so we can evaluate the issue promptly.

Claims submitted more than 7 days after delivery may not be eligible for a return, exchange, or refund unless covered by our repair policy below.

Warranty & Repair Service

Latex garments are handmade products and, with regular wear, may occasionally require maintenance over time. We are committed to providing long-term after-sales support for our customers.

If any glued seam or bonded area comes apart within 3 months after you receive your garment, please contact us promptly and provide clear photos or videos of the issue.

After confirming that the issue is caused by a manufacturing defect, we will provide a free repair service.

If a glued seam or bonded area comes apart after the initial 3-month period, we will continue to provide free repair service for seam or glue-related issues. However, the customer will be responsible for the shipping costs to and from our workshop.

Return & Repair Procedure

To request a return, exchange, refund review, or repair service, please contact us at support@minimallatex.com.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photos or videos showing the problem.

Our customer service team will review your request and provide detailed instructions if a return or repair is required.

Please do not return any items without our prior authorization. Unauthorized returns may be refused.

Refund Processing

If a refund is approved after inspection, it will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

If you have any questions regarding your order, shipping, return, repair, or refund, please contact us at support@minimallatex.com. We are always happy to assist you.